Privacy Policy

Last updated: March 2026

1. Who we are

Remote Japan Concierge ("we", "us", "our") is a subscription concierge service based in Tokyo, Japan, operating at remotejapanconcierge.com. We can be reached at hello@remotejapanconcierge.com.

2. Information we collect

We collect the following information when you use our service:

• Email address — when you sign up for the waitlist or subscribe to a plan
• Payment information — processed securely by Stripe. We never store card details.
• Task-related information — details you share with us to complete your requests (e.g. reservation names, delivery addresses, document contents)
• Communication data — messages exchanged via WhatsApp, Line, or email

3. How we use your information

We use your information solely to:

• Deliver the concierge services you request
• Send you confirmation and service-related emails
• Process payments through Stripe
• Respond to your enquiries

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Data storage and security

Your email address is stored securely via Formspree and Resend. Payment data is handled entirely by Stripe and subject to their PCI-DSS compliance. Task-related communications are stored in our secure messaging accounts.

5. Third-party services

We use the following third-party services:

• Stripe — payment processing (stripe.com/privacy)
• Resend — transactional email (resend.com/privacy)
• Netlify — website hosting (netlify.com/privacy)
• Formspree — form submissions (formspree.io/privacy)

6. Your rights

You have the right to access, correct, or delete your personal data at any time. To exercise these rights, email us at hello@remotejapanconcierge.com. We will respond within 30 days.

7. Cookies

Our website does not use tracking cookies. We do not use analytics tools that collect personal data.

8. Changes to this policy

We may update this policy from time to time. Changes will be posted on this page with an updated date. Continued use of our service constitutes acceptance of the updated policy.

9. Contact

For any privacy-related questions, contact us at hello@remotejapanconcierge.com.