Last updated: March 2026
We want you to be completely satisfied with Remote Japan Concierge. If something isn't right, email us at hello@remotejapanconcierge.com and we'll make it right.
We offer a 7-day money-back guarantee for new subscribers. If you're not satisfied after your first week, contact us within 7 days of your first payment and we'll issue a full refund — no questions asked.
After the 7-day window, subscriptions are non-refundable for the current billing period. You can cancel at any time and your access continues until the end of the paid period.
If we fail to complete a task due to an error on our part, we will:
We are not responsible for outcomes outside our control — such as a restaurant being fully booked, a product being out of stock, or a delivery delay caused by a third party.
If we purchase a physical product on your behalf and it arrives damaged or is not as described, contact us within 14 days of receipt. We will work with the supplier to arrange a replacement or refund where possible.
Shipping costs for sourced products are non-refundable unless the item was damaged or incorrect.
Founding member discounts are non-transferable and apply only to the original subscriber. Founding member status is forfeited upon cancellation — if you resubscribe, standard pricing applies.
Email hello@remotejapanconcierge.com with:
We aim to respond within 2 business days and process approved refunds within 5–10 business days depending on your bank.